WARRANTY: friendly customer service in 24hrs and 18 months warranty.

If you received an incorrect or defective item, etc. (a result of our error) from Coolqiya's website, we will make a full refund or exchange. 

Return Process:

1. Please email support@coolqiya.com and state the following
A, Order Number
B, Please state the reason that you need to return and if you require an EXCHANGE or REFUND. 
2. Coolqiya's customer support will email you back and process refund or exchange.
3. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.